Cancelling a Sale and Processing Refunds

1. Open the sold vehicle from Vehicles, under Pending payments or Paid.
2. Open the menu and choose Cancel sale.
3. Confirm you want to cancel. If the customer has paid anything, you are asked whether to process a refund.
4. Choose Yes, Refund to open the refund screen, where the amount already paid is filled in for you - change it if you are refunding only part of it. Choose No Refund to cancel without one.

What happens next

• The vehicle returns to Available and can be sold again.
• AutoHisaab records the cancellation in Cash Flow - what the customer paid you, and what you refunded them - so your books stay accurate.

Cancelling a sale does not delete the vehicle or the customer, only the sale itself.